Updated: Mar 28
Implementation date: 8 March 2020. As this is a fast developing issue, we will review and update our guidelines and procedures regularly
Sydney-based restaurant group Bar Pesta and Madame Nhu release COVID-19 (coronavirus) guidelines and procedures for their employees in a bid to minimise risk to staff and customers:
There is a lot of misinformation and anxiety out there regarding the coronavirus. Pandemic fears have severely impacted us and almost all businesses across Sydney.
As such, we believe it was necessary to introduce consistent guidelines for our staff across our four stores. It is important we do our bit to minimise risk to staff and the general public and to assure our customers that we’re doing all we can to create a safe environment for them to dine in.
Above: Single-use gloves, anti-droplet mouth guards, apron & hats, face masks. Also in arsenal but not shown: sanitisers, infrared thermometer
In addition to our strict hygiene practices (our eateries are consistently 4- or 5-star rated), the additional measures include:
Contact-less takeaway option - a purpose-built trolley will be installed in the front of our eatery to provide contact-less take away pick up. Orders can be made and paid via phone on 9332 3344 or online via Menulog "pick-up" (updated 17/3/20)
Social distancing - we will maintain 1.5m distance when speaking with a customer. Distance floor markings will be used to guide customers (updated 23/3/20)
Sanitising - More frequent routine cleaning and sanitising of benches and surfaces using food-grade sanitisers
Gloves & anti-droplet masks - Requiring more frequent use and change of disposable gloves and implementing the use of hygiene anti-droplet mouth masks
Employee knowledge - refreshing staff knowledge of proper hand-washing technique and requiring more frequent hand-washing for FOH employees
Employee health - Actively monitoring staff health (stores will be provided with infrared thermometers) and requiring staff to stay home if sick
Employees going overseas - A guideline for staff planning to go to or returning from overseas and a requirement for staff to inform us if they have been to "high risk" countries [Update: employees will be required to follow government health directives]
Madame Nhu is a modern Vietnamese eatery located in Surry Hills, Chatswood and Hornsby. Bar Pesta is a modern Asian bar and restaurant located in Surry Hills.